Health Administrative Functions and Roles

::written circa. Fall 2013.

Once again, for the fourth round of interviews, I was happily able to touch base with Jennifer Sheckler.  As previously recorded, Jennifer is the leading health administrator at the Children & Teens Medical Center, in Schaumburg, IL.  Mrs. Jennifer Sheckler collaborates with a team of highly trained & intelligent individuals.  This facility, along side three other branches in the Schaumburg area, specialize in family medicine (ie. specific for pediatrics, children and teens under the age of 18.  Fortunately, this week’s interview wasn’t rushed and it was certainly more relaxed and easygoing, once again.  However, the interview wasn’t as elaborate as the others, possibly due to the fact of the redundancy felt by the interviewee.  Nonetheless, the interview was concise and straight to the point.  And still, fortunately, Jennifer has been so very kind in helping me through this educational journey.

When I opened the conversation with the question of responsibilities regarding her role as a leader, she replied humbly.  Jennifer emphasized that she believed everyone on the team were considered leaders, once again insinuating the close knit family oriented internal environment.  This included the administrative staff, physicians and assistants to the everyday janitorial staff.  Interestingly, Jennifer strongly believed that by removing the imaginary hierarchical aspect within the workplace, individuals could be more focused on achieving and advancing their collaborative efforts.  And instead of certain individuals playing more of a leader role, everyone was capable of playing a vital part.  She stressed the importance of getting to know your peers and building on those interpersonal relationships.  Jennifer truly valued and lifted this aspect, in being part of any heath care organization.  As noted as one of the “intrinsic rewards,” the growth of healthy relationships seems to empower the motivational drive towards a positive functionalistic environment (Buchbinder & Shanks).  However, Jennifer didn’t seem to care much for the literal terms, possibly due to the fact it was arguably all second nature.  She more or less acknowledges the understanding of the significant role in which standard professionalism, manners, and kindness plays.

Though with that said, it was understood that the functions of organization within the workplace were more valuable in driving her healthcare facility.  She believed that it was most important mainly due to the fact that entropy can easily take its course, at any time, especially in a time of continuous fluctuations in healthcare policy.  Jennifer acknowledges the stressors associated with keeping up with the organization.  However, as a professional leader of craft, she manages to keep her facility in-line.  Due to the fact that changes are constantly in motion, she stresses the importance of team-meetings on a daily basis.  It allows the group to interact as a team and set all issues, challenges and goals on the table.  And in some cases, team-meetings were also incorporated at the end of the day, to summarize the allocated changes.




Buchbinder, S., Shanks, N. (2012). Introduction to health care management. Burlington, MA. Jones & Bartlett Learning

Author: nursesarereal

My nursing professor once said that keeping a journal, over time, will allow me to see growth. In myself? I’m not sure yet. I’m hoping. I like to believe that nursing school saved my life. Maybe I’ll have some fun doing this. Cheers.

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